Terms Conditions

Terms and Conditions

Effective Date: 13 October 2026
Last Updated: 13 October 2026

1. Introduction

Welcome to the website of NOPLINK COMPANY LTD (“Noplink”, “we”, “our” or “us”).

These Terms and Conditions govern your access to and use of our website and the general enquiries and quotation requests submitted through it.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.

Specific transportation services may also be subject to separate quotations, contracts, booking confirmations or service agreements.

2. About Noplink

NOPLINK COMPANY LTD is a transport and logistics company based in Nairobi, Kenya, providing commercial transportation solutions for businesses.

Information on this website describes our services generally. The availability of particular vehicles, routes, cargo types and transportation arrangements must be confirmed with Noplink before a service is agreed upon.

3. Website Information

We make reasonable efforts to keep website information accurate and current. However, descriptions of services, vehicles and transportation capabilities are provided for general information and may change.

Website content does not constitute a binding offer to provide a specific transportation service.

A service is confirmed only after the relevant requirements, availability, charges and applicable terms have been agreed upon by the parties.

4. Quotations and Enquiries

Customers may contact us or submit a quotation request through our website.

When requesting a quotation, you should provide accurate and complete information, including where relevant:

  • Your contact and company details.

  • The type and quantity of goods.

  • Pickup and delivery locations.

  • Preferred transportation dates.

  • Any special cargo handling or vehicle requirements.

A quotation will be based on the information provided and the requirements of the proposed assignment.

Unless expressly stated otherwise in writing, a quotation is not a confirmed booking. Prices, vehicle availability, schedules and other arrangements remain subject to confirmation.

Any applicable quotation validity period, taxes, additional charges and payment terms should be stated in the quotation.

5. Transportation Services and Bookings

Transportation services are subject to availability, operational requirements and any separate agreement between Noplink and the customer.

Before a booking is confirmed, the parties should agree on the relevant details, including the cargo, route, schedule, charges and any special requirements.

Changes to an agreed booking may affect availability, pricing or delivery schedules and should be communicated as early as possible.

A booking is governed by its applicable quotation, contract or service agreement, together with any relevant mandatory legal requirements.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information about the goods to be transported.

  • Disclosing the nature, quantity, weight and dimensions of cargo where relevant.

  • Identifying any special handling, loading, unloading or transport requirements.

  • Ensuring that goods are lawful to transport.

  • Providing accurate pickup and delivery details.

  • Obtaining permits, documents or authorisations that are the customer’s responsibility.

  • Paying agreed charges in accordance with the applicable terms.

  • Cooperating with reasonable arrangements required to complete the transportation assignment.

Customers must not request the transportation of prohibited goods or conceal information that could affect the safe or lawful movement of cargo.

7. Pricing and Payment

Transportation charges will be communicated through the applicable quotation or service agreement.

The agreed price may depend on factors such as cargo type, load, distance, vehicle requirements, waiting time, loading or unloading arrangements and other agreed services.

Payment deadlines, deposits, cancellation charges, taxes and any additional costs will be governed by the relevant quotation or agreement.

Customers should confirm payment instructions directly with Noplink using its verified official contact details.

8. Cancellations and Changes

Customers should notify Noplink promptly if they need to cancel or change a confirmed transportation arrangement.

Any cancellation charges, rescheduling conditions, refunds or additional costs will be determined by the applicable quotation or service agreement and relevant law.

Where Noplink needs to change an arrangement because of operational, safety, road, weather, regulatory or other unforeseen circumstances, we will communicate with the customer as reasonably practicable and discuss appropriate next steps.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

9. Cargo, Risk and Liability

The handling, custody, risk, insurance and liability arrangements for transported goods will be determined by the applicable transportation contract, quotation or service agreement and mandatory applicable law.

Customers should disclose the nature and value of goods where relevant and clarify any insurance requirements before transportation begins.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

10. Force Majeure

Noplink will not be responsible for a delay or failure to perform an obligation to the extent it is caused by circumstances beyond reasonable control, subject to applicable law and any specific contractual terms.

Such circumstances may include severe weather, flooding, road closures, accidents, civil disturbances, government restrictions, emergencies or significant transport infrastructure disruptions.

Where reasonably possible, the affected party should notify the other party and take reasonable steps to reduce the impact.

11. Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Use the website for fraudulent, unlawful or misleading purposes.

  • Submit false or deliberately misleading enquiry information.

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce malicious software or interfere with website security.

  • Copy or misuse website content in violation of applicable law.

We may restrict access where reasonably necessary to protect the website, users or our legitimate business interests.

12. Intellectual Property

Unless otherwise stated, the text, branding, graphics, design and other content published on this website belong to Noplink or are used with appropriate permission.

You may view and use the website for lawful personal or business enquiries. You must not reproduce, distribute, modify or commercially exploit protected content without permission, except where permitted by law.

13. Third-Party Links

Our website may link to external websites or services for convenience. Noplink does not control and is not responsible for the content, availability or practices of third-party websites.

Accessing third-party websites is at your own discretion and may be subject to their own terms.

14. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect and process personal information.

Please review the Privacy Policy before submitting personal or business information through our website.

15. Limitation of Website Liability

To the extent permitted by law, Noplink does not guarantee that the website will always be available, uninterrupted, error-free or free from harmful components.

Website information is provided for general information and quotation enquiries. Specific service commitments must be confirmed in writing.

Nothing in these Terms excludes or restricts any liability or consumer or other legal right that cannot lawfully be excluded or restricted.

16. Changes to These Terms

We may revise these Terms and Conditions from time to time. The latest version will be published on this page with an updated revision date.

Changes will apply from the date stated in the updated version, subject to applicable law and any separate agreement governing an existing booking.

17. Governing Law

These Terms and Conditions are governed by the laws of Kenya, subject to any mandatory legal requirements that apply.

Disputes will be handled by the competent courts or other appropriate dispute resolution processes in accordance with applicable law and any valid agreement between the parties.

18. Contact Us

For questions about these Terms and Conditions, quotations or transportation services, contact:

NOPLINK COMPANY LTD
Location: Nairobi, Kenya
Email: [Insert official company email]Telephone: [Insert official company telephone number]

Terms and Conditions — NOPLINK COMPANY LTD